Refund Policy
This Refund Policy governs the circumstances under which fee refunds may be issued for payments made on the website https://exam.dhtemizoram.in/ (“Website”), operated by the Directorate of Higher & Technical Education, Government of Mizoram (“we”, “us”, “our”).
By making a payment on this Website, you agree to the terms of this Refund Policy.
1. General Policy
Fees once paid for applications, examinations, or other services are generally non-refundable. Refunds shall be permitted only in cases explicitly notified or approved by the Directorate or competent authority.
2. Eligible Refund Cases
Refunds may be considered in the following circumstances:
Duplicate or multiple payments made for the same application or service
Payment deducted but application not generated due to a technical error
Application or examination cancelled by the Directorate
Any other case specifically approved by the competent authority
3. Non-Eligible Refund Cases
Refunds shall not be provided in the following cases:
Incorrect or incomplete information submitted by the applicant
Failure to meet eligibility criteria after submission
User error during form submission
Withdrawal of application after successful submission
Missed deadlines or non-attendance of examinations
4. Refund Process
Eligible users may be required to submit a refund request through the prescribed procedure or within the timeframe notified by the Directorate. Supporting documents or transaction details may be requested for verification.
5. Mode of Refund
Approved refunds shall be processed through the original mode of payment wherever possible. Processing time may vary depending on the payment gateway, banking channels, and administrative approvals.
6. Transaction Charges
Convenience fees, payment gateway charges, or bank transaction charges, if any, shall not be refunded, unless specifically stated otherwise in an official notification.
7. Processing Time
Refunds, once approved, are typically processed within a reasonable period. The Directorate shall not be responsible for delays caused by banks or third-party payment service providers.
8. Disputes and Final Authority
All refund-related decisions made by the Directorate or competent authority shall be final and binding. Any disputes shall be subject to applicable laws and jurisdiction.
9. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon being published on the Website. Continued use of the Website constitutes acceptance of the revised policy.